Bahia Principe Hotels & Resorts is the hotel business of Grupo Piñero, a prestigious Spanish family group present throughout the holiday industry’s value chain. The company, managed in its entirety by the Piñero family, has brands as renowned in the sector as Soltour (tour operator), Coming2 (receptive) or Bahia Principe Residences & Golf (residential and golf).
The hotel chain sought to improve the user experience at the resort during their stay at the resort, facilitating access to all information and services.
For this, a mobile application has been developed that offers the user:
- Virtual concierge, to manage requests (replacement in minibar, towels, etc)
- Preparation of the trip, reservation of excursions and activities
- Access to all the information of the Hotel or Resort: facilities, restaurants, activities, shows, etc.
- Check the schedule of the different services and activities in the agenda
- Programming restaurant and spa reservations
- Private chat rooms
- Satisfaction survey at the end of the stay at the Resort
- Statistical data of use of the Google Analytics application
The application is available for iOs and Android
Customer: Bahía Principe
Location: Palma de Mallorca
company: BP Hotels & Resorts
Sector: Turism & Transport